Policies

Return Policy
Due to the products coming into contact with the body, we cannot accept non-defective returns for a refund.  You must contact us before returning to get return instructions otherwise returns may not be accepted.

Shipping Time and Delivery
Orders ship out within 1-2 days and are delivered within 5-10 days by UPS or Fedex. You should receive a confirmation email right after you ordered if you entered a valid email address with us. You will receive another confirmation once your card has been charged, and another once your order has shipped and we have a tracking number for you.

Shipping Costs
Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy, 2nd Day and 3rd day shipping rates, which you can choose from later.

How to Pay?
CODs: We’re sorry, we do not accept CODs.
Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:

JL Ryan
53 Avenue C
Burlington, Vermont 05408

We will be able to ship the order once the payment has been received, and has cleared the bank, estimated 7-14 business days.

Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.

Paypal: We also accept payment by Paypal. Either select the option when checking out or send payments to: service@jlryan.com.

Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at (800) 351-1265 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for it within 24-48 hours if you don’t call us first.

Meeting Competitors’ Prices
We will often try to meet or even beat a competitors price. Just let us know where the better deal is and we’ll let you know know if we can match it.

 

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